Term of Service & Return Policy
7-Days Return Policy
On the grounds of disliking a product, you may return any non-customized and non-sales product that is sealed, within the 7 days upon receiving it. To be eligible for a return, your item must be unused and in the same condition that you received it. It also must be in the original packaging. Customized and sales products, accessories, or spare parts are excluded from the 7-day return policy. The shipping fee, handling fees, or any form of tax caused by return will NOT be refunded.
Return of the product also depends completely on the warranty of the product. We do not accept a random return of products unless there is a quality issue which we cannot solve. If you do return the products randomly, we will not offer any refund.
If you have a quality issue to report, you can write us an email at firstname.lastname@example.org and we will suggest solutions. If we feel that the issue needs to be checked by the tech team, we will inform you to return and we will offer you a replacement product.
You can email us at email@example.com and we can provide you with the address to our warehouse where you can return the product.
INCORRECT / MISSING ITEM(S) UPON DELIVERY
Upon receiving your parcel, please confirm the contents of the package and ensure that it is in good condition before signing for it.
If your product is incorrect / missing, please follow the instructions:
- Send an Email to firstname.lastname@example.org with an appropriate Subject Title
- Provide your order number and state your issue clearly
- Attach photos and videos to show that your product is incorrect / missing
Once the issue has been confirmed, and after we receive your incorrect item, we will arrange for a replacement or refund (where applicable). For incorrect products, Rosskey reserves all rights in deciding whether you need to return the incorrect item or not. Please kindly contact us via email first. If the return is needed, the shipping fee may be covered by issuing a shipping label or reimbursement after we receive and check that the product is functioning well.
WARRANTY NOT APPLICABLE WHEN:
Damages that are caused by misuse, abuse, installation, swapping, self-repairing and/or modifications, or maladjustment of the product, or neglect, overdriving, and similar actions.