We are an original brand and have our own exclusive suppliers which is the first-class qualifications in the industry. 

We’d love to customize your product, welcome to chat with us!

Just email us with a photo of the damaged product and your order number, and we will help you.

Please contact us at rosskeyinfo@gmail.com and our support team will reply to you within 48 hours.

Don’t worry! It’s our product feature, you just press any key to light up. If the keyboard continues to not light up, please contact us at rosskeyinfo@gmail.com and our team will reply to you within 48 hours. In the email, please attach a video or pictures of the problem you’re experiencing and your order info so our support team can help you as fast as they can.